Refund policy
ATTENTION: PLEASE READ
Vacation Notice
Vacation Schedule: August 22–28
Our team will be taking a short vacation from August 23 through August 28.
✨ Good news—our website will remain open, and we encourage you to continue shopping! Orders may be placed anytime during this period.
Please note:
- Orders placed August 23–28 will begin processing on Saturday, August 29, in the order they are received.
- Shipping confirmations will be sent once your order has been processed.
- Customer Service email responses will be limited during our vacation. We will respond to all messages as quickly as possible upon our return.
- If your inquiry is not urgent, we appreciate your patience and understanding while our team enjoys this brief break.
We sincerely appreciate your continued support of FashionFreakssss and look forward to serving you when we return. Thank you for your patience, and happy shopping!
Order Changes & Cancellations
Once an order has been placed, it is immediately submitted for processing. For this reason, orders cannot be changed, modified, or canceled after they have been successfully placed.
Please review your order carefully before completing your purchase, including your items, size selections, shipping address, and contact information.
FashionFreakssss does not issue refunds. Approved returns are eligible for store credit only, in accordance with our Return & Store Credit Policy.
Need Assistance?
If you have questions about sizing, products, your order, or any of our store policies, our Customer Service team is happy to assist you.
Customer Service Email: info@fashionfreakssss.com
Business Hours
- Sunday & Monday: Closed
- Tuesday – Saturday: 11:00 AM – 6:00 PM (Eastern Time)
We strive to respond to all customer inquiries as quickly as possible during normal business hours.
Order Processing & Shipping Policy
At FashionFreakssss, we work hard to process and ship your order as quickly as possible.
Due to a high volume of orders, please allow 2–5 business days for order processing before your order ships. Returns are requested via email only within 24 hours of receiving your delivery. Please send pictures of the item(s) to our email info@fashionfreakssss.com.
During major promotional events—including $20 Sales, Black Friday, and all sales of 30% OFF or more—processing times may increase to 3–5 business days due to the significant increase in order volume.
If you need your order sooner, please select Express Shipping during checkout. We also recommend contacting our Customer Service team immediately after placing your order to ensure your Express order is prioritized. Express orders are processed within 24–48 business hours (Monday–Friday).
Shipping Timeframes
The shipping method selected at checkout reflects the estimated transit time provided by the shipping carrier after your package has been processed and shipped. These delivery estimates do not include our order processing time.
- Express Shipping: Processed within 24–48 business hours.
- Priority Shipping & Advantage Shipping: Orders are processed and shipped in the order they are received.
- Orders are processed Monday through Friday, excluding weekends and holidays.
Please note that once your package has been transferred to the shipping carrier, FashionFreakssss is not responsible for delays caused by the carrier, weather conditions, holidays, or other circumstances beyond our control.
Optional Package Insurance
Package insurance is available upon request and is not automatically included with your order.
To add package insurance, simply leave a note stating “INSURANCE” during checkout. An invoice for the insurance fee will be sent to the email address associated with your order. Once payment is received, your package will be insured prior to shipment.
———————————————————————
RETURNS/STORE CREDIT ONLY
Returns & Store Credit Policy
At FashionFreakssss, customer satisfaction is important to us. To be eligible for a return for store credit, you must contact us by email at info@fashionfreakssss.com within 48 hours of your delivery confirmation.
Your email must include:
- Your order number.
- Clear photos of the item(s) you wish to return.
- A brief explanation for the return request.
Please do not return any merchandise without prior approval. All return requests must be reviewed and approved by our Customer Service team before an item is shipped back.
To qualify for store credit, all merchandise must be returned in its original, unworn, unwashed condition with all original tags and attachments intact. Items that are damaged, worn, altered, have odors (including perfume or smoke), pet hair, makeup stains, or are otherwise not in the same condition in which they were shipped will be considered Final Sale and will not be eligible for store credit.
Approved return packages must be shipped within 7 days of delivery. Returns received after this timeframe cannot be processed and will be considered Final Sale.
Final Sale Items
The following items are Final Sale and are not eligible for returns, exchanges, or store credit:
- Items purchased at 30% OFF or greater
- BOGO promotions
- $20 Sale Collection
- Black Friday
- Cyber Monday
- Any promotional sale marked as Final Sale
- Knit items
- Sheer items
- Lace items
- Crochet items
- Bodysuits and bodysuit sets
- Full sequin items and sets
- Cover-ups
- Tulle items
- Swimwear
- Items that are predominantly White, Ivory, Cream, Natural, or Beige
Discount codes cannot be combined with $20 Sale Collection purchases. Orders placed in violation of this policy may be canceled.
Store Credit
Approved returns will receive store credit only. We do not issue refunds to the original payment method.
Store credit:
- Is issued after your return has been received and inspected.
- May only be used toward in-stock merchandise.
- Cannot be applied to out-of-stock or pre-order items.
- Does not reserve merchandise. Items remain available for purchase until your order is completed.
Return Shipping
Customers are responsible for all return shipping costs.
Approved returns must be shipped using USPS only. The return address will be provided by email once your return request has been approved.
After shipping your return, please email your USPS tracking number to info@fashionfreakssss.com so we can monitor your package. For your records, we strongly recommend taking a photo of your package showing both the shipping label and tracking barcode before mailing it.
Once your return has been delivered and inspected, please allow 48–72 business hours for your store credit to be issued via email.
FashionFreakssss Return Policy Disclaimer
FashionFreakssss reserves the right to refuse any return that does not meet the requirements outlined in our Return Policy.
Items that appear to have been worn, washed, altered, damaged, contain odors, pet hair, makeup stains, or are otherwise not returned in their original condition may be denied and returned to the customer at the customer’s expense.
By placing an order with FashionFreakssss, you acknowledge that you have read, understood, and agreed to all store policies, including our Order Processing, Shipping, Returns, Store Credit, Final Sale, and Privacy Policies.
———————————————————————————
Additional Store Policies
Lost or Stolen Packages
FashionFreakssss is not responsible for lost, stolen, or delayed packages once they have been accepted by the shipping carrier.
Once your package has been marked Delivered by the carrier, responsibility for the shipment transfers to the customer. If your tracking information shows your package as delivered but you have not received it, we recommend:
- Checking around your property and with household members.
- Contacting your local USPS office or shipping carrier immediately.
- Checking with neighbors or your property’s leasing office.
If you purchased Package Insurance, you may be eligible to file an insurance claim. Our Customer Service team will gladly assist you with the claims process when applicable.
Chargeback Policy
At FashionFreakssss, we are committed to providing excellent customer service and resolving concerns promptly.
If you experience an issue with your order, please contact us at info@fashionfreakssss.com before initiating a payment dispute or chargeback with your financial institution.
Filing a chargeback without first allowing us the opportunity to resolve your concern may delay the resolution process. FashionFreakssss reserves the right to dispute fraudulent or invalid chargebacks by providing documentation, including order confirmations, shipping records, delivery confirmations, customer communications, and any other relevant information.
Customers who abuse the chargeback process or file fraudulent claims may have future purchases declined.
Pre-Order Policy
Items marked Pre-Order are not currently in stock and are expected to ship within the estimated timeframe listed on the product page. Estimated shipping dates are subject to change due to manufacturer or shipping delays beyond our control.
Pre-order items are merchandise that is not currently in stock and are ordered specifically for you after your purchase has been placed.
Because these items are specially ordered, discount codes and promotional offers cannot be applied to pre-order purchases.
Estimated arrival and shipping dates are provided as a courtesy and are subject to change due to manufacturer production schedules, supplier delays, shipping delays, or circumstances beyond our control.
If a pre-order item is delayed more than 30 days beyond the original estimated arrival date, customers may request a refund prior to shipment.
Pre-order merchandise is not eligible for store credit or exchanges prior to shipment. If a return or exchange is approved after delivery, a 15% restocking fee will be deducted from the value of the returned item.
Store credit may only be used toward in-stock merchandise and cannot be applied to pre-order purchases.
If your order contains both Pre-Order and In-Stock items, your entire order will be shipped together once the pre-order item becomes available.
If you would like your in-stock items shipped immediately, please place separate orders for pre-order and in-stock merchandise.
Pre-order items are subject to all FashionFreakssss store policies, including our Final Sale policy when applicable.
FashionFreakssss reserves the right to cancel any pre-order due to supplier shortages, discontinued merchandise, or circumstances beyond our control. In such cases, customers will receive a full refund for the affected item.
Incorrect Shipping Address Policy
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping address, please contact us immediately at info@fashionfreakssss.com. While we will make every effort to update your address before your order ships, we cannot guarantee changes once order processing has begun.
If a package is returned to FashionFreakssss due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for all additional shipping costs required to resend the package.
FashionFreakssss is not responsible for packages delivered to an address entered incorrectly during checkout.
Delivered packages
Once a package has been marked Delivered by the shipping carrier, FashionFreakssss is no longer responsible for the shipment.
If your tracking information shows your package as Delivered but you have not received it, please contact your local USPS, UPS, or the applicable shipping carrier immediately to file a claim and request assistance. We also recommend checking with household members, neighbors, your leasing office, or any designated delivery locations.
If your package is delayed, marked as undeliverable, or shows no movement in transit for an extended period, please contact our Customer Service team as soon as possible so we can assist you in working with the shipping carrier to resolve the issue.
International Orders
Customers are responsible for all customs duties, import taxes, brokerage fees, and any additional charges assessed by their country.
FashionFreakssss is not responsible for customs delays, fees, refused shipments, or packages shipped to third-party forwarding services, freight forwarding companies, or package forwarding addresses. Once a package has been delivered to a forwarding service, our responsibility for the shipment ends.
Copyright & Intellectual Property Policy
All photographs, images, graphics, logos, product descriptions, website content, and other materials displayed on the FashionFreakssss website and social media platforms are the exclusive property of FashionFreakssss and are protected by United States copyright, trademark, and other intellectual property laws.
The unauthorized use, reproduction, copying, distribution, modification, or commercial use of any FashionFreakssss content without prior written permission is strictly prohibited.
FashionFreakssss actively monitors the unauthorized use of its intellectual property. If copyright infringement is identified, we reserve the right to pursue all available legal remedies, including the issuance of cease-and-desist notices, claims for monetary damages, and other actions permitted under applicable law.
Individuals or businesses found using our copyrighted content without authorization may have their customer accounts suspended or permanently banned from purchasing through FashionFreakssss.
FashionFreakssss also reserves the right to cancel or refuse future orders placed by individuals or businesses found to have infringed upon our intellectual property. Any canceled order will be handled in accordance with applicable laws and our store policies.
FashionFreakssss Return Policy Disclaimer
FashionFreakssss reserves the right to refuse any return that does not comply with the terms outlined in this policy. Any item that appears to have been worn, washed, altered, damaged, or returned without prior approval may be denied and returned to the customer at the customer’s expense.
By placing an order with FashionFreakssss, you acknowledge that you have read and agreed to all store policies, including our Order Processing, Shipping, Returns, Store Credit, and Final Sale policies.